Mars opens Global Capability Centre in Hyderabad in collaboration with Genpact
The 60,000-square-foot facility will initially commence operations with more than 400 Genpact employees, with plans to scale up and transition to a workforce of 1,000 Mars Associates in the future, the company said.
The centre will serve as a hub for digital innovation and business enablement, supporting Mars’ global operations across markets through AI-enabled processes and advanced technology capabilities.
The initiative builds on the partnership between Mars and Genpact established in 2018 and aims to improve operational speed, consistency and visibility across the company’s global business.
Mars Chief Financial Officer Claus Aagaard said India was an important market and had been part of the company’s growth story for decades.
The new facility would strengthen its global network, connect expertise across markets and advance its digital capabilities, he said.
Telangana IT and Industries Minister D. Sridhar Babu , who attended the inauguration, said Hyderabad had emerged as a leading destination for global capability centres, supported by its technology ecosystem, skilled workforce and business environment.
The new facility would connect Mars’ established business in India with the technology capabilities and talent required to support its global operations, while creating opportunities for specialised professionals and contributing to Telangana’s technology ecosystem, he said.
US Consulate General in Hyderabad Acting Public Affairs Officer Emilia B. Smith attended the inauguration and highlighted the longstanding US-India partnership and commercial ties with Telangana.
Genpact Unit Leader for Consumer Goods Tarun Chopra said the centre would deploy agentic AI-enabled operations and AI-assisted systems within a governance framework tailored to Mars, while retaining human expertise and oversight.
Mars has invested in seven factories in India since 1995 and employs more than 2,400 people across its Snacking, Food and Nutrition and Pet Nutrition businesses, besides operating a Royal Canin packaging centre.
The latest announcement follows additional investments by Mars in India, including a USD 55 million expansion of its Hyderabad Pet Nutrition factory to support domestic demand and exports, and a USD 12 million Royal Canin distribution and packaging centre to strengthen localisation and supply resilience.
