EPFO exceeds targets in grievance disposal, cleanliness during Special Campaign 6
New Delhi, Nov 7 (TNT) : The Employees’ Provident Fund Organisation (EPFO) has exceeded its targets in public grievance disposal, cleanliness drives and record management during Special Campaign 6 conducted across the country in October 2026.
According to an official release, the EPFO disposed of 2,36,021 public grievances against a target of 2,05,000, registering a 15.1 per cent increase over the target. This included 2,02,984 grievances through EPFiGMS and 33,037 through CPGRAM.
The organisation also disposed of 10,343 CPGRAM appeals against a target of 5,758, exceeding the target by 88.1 per cent. It cleared 758 Prime Minister’s Office Public Grievances (PMOPG) against a target of 747.
The targets for disposal of 36 VIP references and two Parliamentary Assurances were also achieved.
Under the cleanliness initiative, 598 target units were transformed against the target of 570.
The campaign also included office beautification, tree plantation and blood donation camps.
EPFO freed 68,178 square feet of office space against the target of 28,300 square feet, exceeding it by 140.1 per cent.
In record management, 41,875 physical files were reviewed against the target of 28,770, while 1,383 files were transferred to the National Archives against the target of 1,277. A total of 342 physical files were weeded out against the target of 82.
The organisation also reviewed 8,355 e-files against the target of 8,160 and closed 3,106 e-files against the target of 3,000.
The campaign involved active participation of the EPFO headquarters, training academies, 21 zonal offices and regional and district offices.
The EPFO said progress was regularly monitored at various levels and special grievance redressal drives and mass pledge-taking activities were organised. Telephonic feedback was also obtained from petitioners after disposal of PMOPG cases, with an overwhelming percentage expressing satisfaction.
The campaign helped improve cleanliness and public-facing facilities, streamline record management and create additional office space for efficient administration, the release said.
The successful conclusion of the campaign reaffirmed EPFO’s commitment to good governance, administrative efficiency and citizen-centric service delivery.
TNT KM
