Hyderabad, Feb 24 (TNT): Rajiv Gandhi International Airport (RGIA), operated by GMR Hyderabad International Airport Ltd., has been recognised as one of the “Best Airports at Arrivals Globally” at the 2025 Airport Service Quality (ASQ) Customer Experience Awards presented by Airports Council International (ACI) World.
The recognition is based on passenger feedback collected through ACI’s ASQ survey programme, in which nearly 707,000 travellers worldwide participated in 2025, the Airport said in a release here on Tuesday.
The award reflects RGIA’s performance across key parameters such as arrival processes, cleanliness, ambience, staff service, and overall ease of travel.
Chief Executive Officer of GMR Hyderabad International Airport Ltd., Pradeep Panicker, said the recognition was particularly significant as it was based on direct passenger feedback and reflected the airport’s commitment to providing a seamless and welcoming arrival experience.
ACI World Director General Justin Erbacci said the ASQ Customer Experience Award recognises airports that demonstrate excellence in passenger service and highlights RGIA’s commitment to delivering world-class airport experiences.
The ASQ programme is regarded as a global benchmark for airport service quality, measuring passenger satisfaction in real time while travellers are at the airport. More than half of the world’s air passengers travelled through ASQ-rated airports in 2025.
Hyderabad airport currently offers connectivity to over 100 domestic and international destinations and continues to expand its network, strengthening its position as a key aviation hub connecting India with the Middle East, Europe, Southeast Asia, and other regions.
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