Swiggy launches dedicated helpline, in-app channel for food safety complaints

Hyderabad, Sept 15 (TNT): Swiggy on Tuesday announced the launch of a dedicated 24×7 helpline and an in-app channel for customers to report food safety-related concerns with their orders.

Customers can call 7948231850 to register complaints directly with customer care agents.

The company has also introduced a dedicated ‘Food Safety’ channel in the Help section of its app.

Through the in-app channel, customers can submit their concerns through a short message and upload relevant photographs. A ticket number will be provided to enable customers to track the status of their complaint.

Customers using the dedicated helpline will receive a link on their registered mobile number to submit additional information and photographs related to the complaint.

Swiggy said its Food Safety Assurance Team will review complaints received through both channels on priority and take necessary action.

Sidharth Bhakoo, Chief Business Officer, Swiggy Food Marketplace, said the additional channels would strengthen the ways in which customers can raise food safety concerns and help the company identify and address gaps.

The company said the helpline and in-app channel would also help it identify recurring concerns, detect patterns, engage restaurant partners and strengthen preventive measures across its platform.

Swiggy said it continues to work with restaurant partners to encourage the use of quality ingredients and ensure that menu descriptions accurately reflect the offerings.

The company also periodically educates restaurant partners on hygiene practices and food safety standards, it said.

TNT TS