Mumbai, Mar 19 (TNT): Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, on Thursday announced a global strategic partnership with Amadeus, a leading travel technology company, to drive digital transformation and accelerate next-generation airline retailing solutions.
Under the collaboration, TCS will leverage its expertise in artificial intelligence, cloud, data analytics and platform engineering alongside Amadeus’ travel technology capabilities to modernise airline retailing and enhance customer experience across the travel ecosystem.
As part of the partnership, TCS will develop the Service Center User Interface for Amadeus Nevio, a next-generation platform aimed at transforming airline retailing and servicing.
The company will also play a key role in the implementation of Nevio programmes to enable broader adoption among airlines.
The Service Center interface will be built as a cloud-native SaaS solution for airline customer service agents, integrating offer and order lifecycle management with AI-driven insights to enable real-time, personalised retailing and streamlined service operations.
Amadeus EVP Airline Solutions Cyril Tetaz said the partnership would help accelerate deployment of advanced travel technologies globally and improve the retail experience for airline customers.
TCS Business Head (Travel, Transportation & Hospitality) Arun Pradeep Surendra Mohan said the collaboration marks a shift towards co-innovation, enabling airlines to enhance agility and deliver seamless, personalised services.
The companies said the AI-enabled Nevio Service Center is expected to improve first-contact resolution, reduce handling time and costs, and unlock new revenue opportunities through intelligent upselling and personalisation.
The partnership will also support faster rollout of Nevio implementations, with TCS providing customised deployment, integration and ongoing support.
The collaboration is expected to expand into additional areas such as airport operations.
The alliance strengthens TCS’s position in the global travel technology space and aligns with its strategy to develop intelligent, platform-led solutions for the aviation sector.
TNT KS
Leave a Reply